As part of the monitoring of activity, in particular flights performed, it may be useful to set up a user feedback management system with a mechanism for automatically sending email alerts whenever a pilot raises a point relating to maintenance.
For a number of years now, OpenFlyers has made it possible to define a personalised feedback monitoring system for each structure, as close as possible to the data entered by each pilot on return from a flight.
It is therefore possible to add data entry fields to the activity data entry form, for example a Remark maintenance pilot field with a possible 2nd Response maintenance field.
It is now possible to receive notifications as soon as one of the monitored fields is filled in by a user.
To do this, you first need to define profiles that can subscribe to notifications.
Then it's up to each manager concerned to subscribe to the notifications.
So, for example, when a pilot enters a flight and fills in the field Maintenance pilot remark, the people subscribed to this field are notified by email.
The documentation contains a chapter describing the settings to be made in 2 parts:
- Platform settings: https://openflyers.com/fr/doc/of4/Suivi-des-remarques-de-maintenance#Paramétrage-de-la-plateforme
- Activation by a manager of the remarks subscription: https://openflyers.com/fr/doc/of4/Suivi-des-remarques-de-maintenance#Paramétrage-par-chaque-gestionnaire