Difference between revisions of "FAQ customer"
(→How to access to my customer account?) |
|||
| (24 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
| + | Depending on the country, VAT may apply to all below mentioned prices. For customers from the EU (France excluded), this mention does not apply provided they can communicate their EU VAT number. | ||
__TOC__ | __TOC__ | ||
| Line 42: | Line 43: | ||
However, if you need to change an entry in the database, we can act on your request by e-mail or mail. This is billed according to its complexity (see [http://www.openflyers.com/pricing/catalog-price catalog price]). | However, if you need to change an entry in the database, we can act on your request by e-mail or mail. This is billed according to its complexity (see [http://www.openflyers.com/pricing/catalog-price catalog price]). | ||
| − | ==Can we import our old database external OF 1.3 when going into production on OpenFlyers hosted solution?== | + | ==Can we import our old database external OF 1.3.x when going into production on OpenFlyers hosted solution?== |
| − | Yes, it is fully possible to take back your old database OF 1.3. | + | Yes, it is fully possible to take back your old database OF 1.3.x. |
The cost is from 50€/hour, the actual time is determined when importing. You must send a complete export of the SQL database from your old platform. | The cost is from 50€/hour, the actual time is determined when importing. You must send a complete export of the SQL database from your old platform. | ||
| Line 66: | Line 67: | ||
=OpenFlyers customer account= | =OpenFlyers customer account= | ||
==How to access to our customer account?== | ==How to access to our customer account?== | ||
| − | The ident to access to your client account is the | + | The ident to access to your client account is the name of your OpenFlyers space. |
Here is an example, if your platform address is: | Here is an example, if your platform address is: | ||
| − | http:// | + | http://openflyers.com/starfleet/ |
| − | Then, your | + | Then, your OpenFlyers space name is '''startfleet'''. |
You have to use '''startfleet''' as ident to connect yourself to the [[https://client.openflyers.com client account]] | You have to use '''startfleet''' as ident to connect yourself to the [[https://client.openflyers.com client account]] | ||
| Line 85: | Line 86: | ||
*Then edit the customer file. | *Then edit the customer file. | ||
| − | ==How to renew | + | ==How to renew our membership?== |
In order to pay your membership fee, you have to: | In order to pay your membership fee, you have to: | ||
| − | #[[ | + | #[[#How_to_access_to_our_customer_account.3F|connect to your client account]]. |
#create your bill according to your membership choice. (You'll find more information on our [http://www.openflyers.com/doc/catalog_price.pdf catalog price]) | #create your bill according to your membership choice. (You'll find more information on our [http://www.openflyers.com/doc/catalog_price.pdf catalog price]) | ||
#Then, you may pay by bank card (the most suitable choice) or wire transfer (in this case you must deal with the totality of the costs of transfer) | #Then, you may pay by bank card (the most suitable choice) or wire transfer (in this case you must deal with the totality of the costs of transfer) | ||
| Line 118: | Line 119: | ||
To go into production, just run billing in your [https://client.openflyers.com OpenFlyers customer account]. | To go into production, just run billing in your [https://client.openflyers.com OpenFlyers customer account]. | ||
| − | You will find more details in [[# | + | You will find more details in [[#How_to_renew_our_membership.3F|How to renew our membership]]. |
| − | + | receive the package configuration, do not forget to check the box provided for this purpose. | |
| − | + | '''Be careful:''' if you want the [[#How_works_the_setting_package.3F|setting package]], do not forget to check the box provided for this purpose. | |
| − | + | Note that going into production does not impact the database: all data entered (excluding bookings that may be removed during the test period) remain present. | |
| − | * | + | |
| + | If you want to delete the data captured during the test period before going into production, you can do this in two ways: | ||
| + | *you create a new platform and you set it identically to the first one. Then you go into production on this new platform. | ||
ou | ou | ||
| − | * | + | *you ask us by e-mail the deletion of entries corresponding to entry types that you no longer want once in production: thus you will not need to set a new platform. You can find the cost of this deletion in the [http://www.openflyers.com/pricing/catalog-price catalog price] '''Account entries and flights reset'''. Please note that this service is included in the Premiere and Corporate Jet membership. |
| − | == | + | ==How works the setting package?== |
| − | + | We offer you a setting package that allows you to avoid spending time in setup. So you benefit a "first-rate" setting specially prepared by us through our extensive knowledge of the constraints that are yours. | |
| − | + | This package includes all the OpenFlyers configuration including import of users as long as you provide us data in the form of a computer file (csv, open office, excel, etc..) And in particular: | |
| − | * | + | *the configuration of flight time count; |
| − | * | + | *accounting configuration with the creation of accounting codes (as long as you also provide data in electronic format); |
| − | * | + | *configuration pricing module; |
| − | * | + | *configuration of qualifications; |
| − | * | + | *the implementation of our reports among those [[Export_generator|published]]. |
| − | + | If you subscribe for a "First Price" membership, you can find the setting package rate in our [http://www.openflyers.com/pricing/catalog-price catalog price]. For other subscriptions, the setting package is included. | |
| − | + | The procedure for benefit of the setting package is as follows: | |
| − | # | + | #In case you're running OpenFlyers version 1.3.x, you must first ask us to migrate your platform in version 2.1 and tell us you want the package configuration. |
| − | # | + | #According to the membership, we create the invoices then you pay them. |
| − | # | + | #You must subscribe to the last OpenFlyers membership rates. |
| − | # | + | #Once the generated invoices are paid (this can be immediate, paying by credit card) you send us an e-mail to let us know and we send you by return e-mail a questionnaire. |
| − | # | + | #Once you have completed the questionnaire (and attach appropriate file containing the list of users) it takes two weeks to the implementation of initial setup. |
| − | # | + | #This setting will be followed by validation by you (in general adjustments are necessary). We'll send you an e-mail asking you to kindly confirm that the setup is completed to your expectations. A failure to reply within one month, we will consider the setting made is right. |
| − | # | + | #Once you have completed the validation of parameters, we can proceed with your request and at no extra cost, a complete removal of the account entries which have been filled for the test setup. |
| − | == | + | ==We have subscribed a First Price membership - Can we buy a setting package at any time?== |
| − | + | Yes, indeed. It may be that the setup of your platform is complex, or you run out of time to configure it. You can always opt for our setting package. You can find the rate in our [http://www.openflyers.com/pricing/catalog-price catalog price]. | |
| − | + | However, in this case, we restart from a clean database to not waste our time correcting (and understanding) the initial setup done. | |
| − | == | + | ==We have subscribed a First Price membership - Can we switch during the year to a business membership?== |
| − | + | Yes, you can always switch to a subscription business. You just need to ask us for that. Then We create the invoice for the difference of rates. You can then pay the invoice from your Client Manager. | |
| − | == | + | ==We subscribe during the year - How much we will have to pay?== |
| − | + | For the first year of subscription, the price is prorated by the number of calendar days between the date of the order and the thirty-one (31) December of the calendar year see our [http://www.openflyers.com/company/general-terms general terms]. | |
| − | == | + | ==Has First Price membership an HTTPS connexion included?== |
| − | + | No, the First Price membership does not involve an HTTPS connexion. This connexion can be applied in option (renewable each year) according to the current rate in our [http://www.openflyers.com/pricing/catalog-price catalog price]. First Price access over the HTTPS option is the same level as the Business included with HTTPS (256 bit). | |
| − | = | + | =OpenFlyers Plateform= |
| − | == | + | ==How to create a plateform?== |
| − | + | Go to [http://www.openflyers.com www.openflyers.com] and then clic on the top left "[http://client.openflyers.com/newSubscription.php free trial]" | |
| − | + | After filling the form and following the link on the automatic e-mail confirmation request, you will have a whole access to your automatically created test platform. | |
| − | + | This procedure is free and you can stay in test as long as you want. | |
| − | + | Then you will have to [[#We_created_a_test_platform.2C_how_to_go_into_production.3F|go into production]] by taking advantage if you wish of the [[#How_works_the_setting_package.3F|setting package]]. | |
| − | == | + | ==Unable to access to our OpenFlyers platform after creation== |
| − | + | Be careful! do not confuse the username / password that allows access to your OpenFlyers customer with the [https://client.openflyers.com Client Manager], and the username / password that allows access to the platform OpenFlyers. | |
| − | * | + | *The username / password to access your OpenFlyers customer account have been chosen by you. |
| − | * | + | *The username / password to access your OpenFlyers platform, immediately after creation, is admin / admin. You are welcome to change it as soon as possible. |
| − | == | + | ==We already have a platform OpenFlyers version 1.3.x and we would like to test version 2== |
| − | === | + | ===What are the alternatives?=== |
| − | ==== | + | ====either you are migrating directly from version 1.3.x to version 2.1==== |
| − | ''' | + | '''We recommend this solution (it is even compulsory in the case of a [[#How_works_the_setting_package.3F|setting package]])''' |
| − | * | + | *benefits: |
| − | :* | + | :*Your users will get used to the new interface without having activate for them the new features |
| − | :* | + | :*You set easily from one database to update the elements |
| − | * | + | *disadvantages: |
| − | :* | + | :*you pay on the pricing of 2.1 |
| − | :* | + | :*you are less free because you are working on a database in production (but you can overcome this disadvantage by working in parallel on another test database) |
| − | + | To perform this migration, simply send an e-mail to the OpenFlyers team. Note, we will generate a new hosting bill corresponding to the differential pricing between version 1 and version 2. | |
| − | ==== | + | ====either you create a new platform that will serve as a test platform==== |
| − | * | + | *benefits: |
| − | :* | + | :*you are free to set the platform safely |
| − | :* | + | :*you do not pay the difference cost between version 1.3.x and version 2.1 while testing |
| − | * | + | *disadvantages: |
| − | :* | + | :*when you migrate your production platform, you must repeat the entire parameter process |
| − | + | To do this, simply follow the steps to [[#How_to_create_a_plateform.3F|create a platform]]. | |
| − | + | Then, when you want to migrate from version 1.3.x to version 2.1 (go into production on version 2.1), here's what to do: | |
| − | * | + | *send us an e-mail migration request |
| − | + | Then we will make the following actions: | |
| − | *migration | + | *migration of the database on 1.3.x to 2.1 |
| − | * | + | *change the link for your address openflyers.com/somename for example from 1.3.x to 2.1 |
| − | + | Then you must change the settings of the new 2.1 (eg those by taking your test version) | |
| − | + | Once that is done, you will tell us and we will remove the 2.1 former database | |
| − | + | Thereafter, we charge each application migration database (see [http://www.openflyers.com/pricing/catalog-price catalog price]). | |
| − | ==== | + | ====Setting package==== |
| − | + | Do not forget that we propose the OpenFlyers [[#How_works_the_setting_package.3F|setting package]]. | |
| − | === | + | ===What is the timeframe to migrate a database?=== |
| − | + | It takes one week, but on average it's done within 24 hours | |
| − | == | + | ==How is the migration to a higher version?== |
| − | # | + | #You must have read the [[FAQ_client#Quelles_sont_les_cons.C3.A9quences_d.27une_migration_.3F|consequences of migration]] and accept that it is irreversible |
| − | # | + | #You have to make the request by e-mail |
| − | # | + | #Then we create invoices related to migration and setting package for your account(see [http://www.openflyers.com/pricing/catalog-price catalog price]) |
| − | # | + | #You pay |
| − | # | + | #Then we do the migration |
| − | # | + | #You can then create the invoice in your platform corresponding to the difference in fare between the earlier and the new version |
| − | # | + | #You make the payment of this invoice |
| − | # | + | #The alert message on the home page disappears |
| − | # | + | #If you subscribed to the [[#How_works_the_setting_package.3F|setting package]] or it is included in your subscription, we send you a questionnaire for the setting. |
| − | == | + | ==What are the consequences of migration?== |
| − | * | + | *Any migration is irreversible: we do not create script to revert to an earlier version |
| − | * | + | *Be careful especially to migrate to a version "alpha" or "beta": indeed, a migration to this version implies that you accept to work on a version that is constantly evolving. In addition to bug fixes, we regularly add to the beta release, new features that can create new anomalies. Of course, we fix as soon as we became aware of a problem (especially using the [http://bts.openflyers.org BTS] to report defaults). This is thanks to the volunteers to work on customers beta version that we can enhance the product. |
| − | * | + | *After a migration, it may be necessary to force the refresh of "cache" of the browser by pressing CTRL + R (or icon "Update" or "Refresh" across browsers) to force the browser to load into memory scripts that match the new version. |
| − | * | + | *If you migrate to a version which has a price difference compared to the previous version, you will get a message warning you that you are on a test version. This message will be removed as soon as you will have create and pay the bill for the fare difference. This message does not prevent the normal use of the application. |
| − | == | + | ==The configuration of version 2 is puzzling (setting billing, accounting, counting time of flight), how to manage that?== |
| − | + | If you want to use quickly in production version 2.1 (eg ideally on the occasion of a new fiscal year, ie January 1), and want to have a functional setup quickly without having to devote hours to understand, test, and probably miss some "niceties", then know that we have established a "[[#How_works_the_setting_package.3F|setting package]]". | |
| − | + | This package also applies for a customer using version 1.3.x and we want to migrate without waiting to version 2.1 using all its features (accounts and pilot flight hours). | |
| − | == | + | ==We have a version 2.1 in testing== |
| − | === | + | ===but we would start all over again, how?=== |
| − | + | You [https://client.openflyers.com register again] with a new name | |
| − | === | + | ===Can we keep the configuration of version 2.1 and only migrate the 1.3.x reservations?=== |
| − | + | No, it is not possible because the contents would have evolved differently. | |
| − | + | Here is what to do: | |
| − | * | + | *request via e-mail to migrate from 1.3.x to 2.1 and thus to be in production on 2.1 (this is transparent to users: inly the interface changes them as the administrator will not give them additional rights) |
| − | * | + | *recopy the configuration made on the 2.1 test plaform on the migrated 2.1 release |
| − | * | + | *send us a new e-mail to say that we can remove the old 2.1 in test |
| − | = | + | =Tracking solutions= |
| − | == | + | ==Does OpenFlyers provide a world wide tracking solution for Jet plane?== |
| − | |||