Difference between revisions of "FAQ customer"

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Depending on the country, VAT may apply to all below mentioned prices. For customers from the EU (France excluded), this mention does not apply provided they can communicate their EU VAT number.
 
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However, if you need to change an entry in the database, we can act on your request by e-mail or mail. This is billed according to its complexity (see [http://www.openflyers.com/pricing/catalog-price catalog price]).
 
However, if you need to change an entry in the database, we can act on your request by e-mail or mail. This is billed according to its complexity (see [http://www.openflyers.com/pricing/catalog-price catalog price]).
  
==Can we import our old database external OF 1.3 when going into production on OpenFlyers hosted solution?==
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==Can we import our old database external OF 1.3.x when going into production on OpenFlyers hosted solution?==
Yes, it is fully possible to take back your old database OF 1.3.
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Yes, it is fully possible to take back your old database OF 1.3.x.
  
 
The cost is from 50€/hour, the actual time is determined when importing. You must send a complete export of the SQL database from your old platform.
 
The cost is from 50€/hour, the actual time is determined when importing. You must send a complete export of the SQL database from your old platform.
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=OpenFlyers customer account=
 
=OpenFlyers customer account=
==How to access to my customer account?==
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==How to access to our customer account?==
The ident to access to your client account is the subdomain name of your OpenFlyers space.
+
The ident to access to your client account is the name of your OpenFlyers space.
  
 
Here is an example, if your platform address is:
 
Here is an example, if your platform address is:
  http://startfleet.openflyers.eu
+
  http://openflyers.com/starfleet/
  
Then, your subdomain is '''startfleet'''.
+
Then, your OpenFlyers space name is '''startfleet'''.
  
 
You have to use '''startfleet''' as ident to connect yourself to the [[https://client.openflyers.com client account]]
 
You have to use '''startfleet''' as ident to connect yourself to the [[https://client.openflyers.com client account]]
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*Then edit the customer file.
 
*Then edit the customer file.
  
==Comment renouveler l'abonnement ?==
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==How to renew our membership?==
Afin de pouvoir renouveler l'abonnement, vous devez :
+
In order to pay your membership fee, you have to:
#Vous [[FAQ_client#Comment_acc.C3.A9der_.C3.A0_mon_compte_client_.3F|connecter]] sur votre compte client OpenFlyers
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#[[#How_to_access_to_our_customer_account.3F|connect to your client account]].
#Créer la facture en fonction du choix d'abonnement (vous trouverez plus d'informations dans notre [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire])
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#create your bill according to your membership choice. (You'll find more information on our [http://www.openflyers.com/doc/catalog_price.pdf catalog price])
#Ensuite, payer soit :
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#Then, you may pay by bank card (the most suitable choice) or wire transfer (in this case you must deal with the totality of the costs of transfer)
#*par carte bancaire en cliquant sur le lien "paiement par carte bancaire" (le choix le plus pratique pour une prise en compte immédiate)
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#*par transfert bancaire (dans ce cas, vous devez prendre en charge tous les frais liés à la transaction)
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#*par chèque (attention au délai d'acheminement du courrier)
+
  
===Variation du nombre de ressources lors du renouvellement===
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===Change in number of resources at renewal===
Lors du renouvellement, le nombre minimum de ressources proposées, dans l'interface de renouvellement de l'abonnement, correspond au nombre de ressources activées dans la plateforme OpenFlyers.
+
Upon renewal, the minimum number of resources available in the interface subscription renewal, is the number of activated resources in the OpenFlyers platform.
  
Si vous souhaitez augmenter le nombre de ressources pour l'année suivante, il suffit de modifier la valeur proposée par défaut.
+
If you want to increase the number of resources for the following year, just change the default value.
  
Si vous souhaitez diminuer le nombre de ressources pour l'année suivante, il faut désactiver des ressources dans la plateforme OpenFlyers afin que le nombre proposé par défaut diminue.
+
If you want to reduce the number of resources for the next year, you must disable the resource in the OpenFlyers platform so that the default number decreases.
  
==Nous avons renouvelé notre abonnement et nous avons quand même un message d'alerte concernant la cotisation...==
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==We renewed our subscription and we still have a warning regarding the membership==
Le message d'alerte "votre cotisation n'est pas à jour..." correspond à un message lié à la configuration d'OpenFlyers. Il signifie que l'utilisateur qui se connecte n'est pas à jour de sa cotisation au sein de la structure aéronautique.
+
The alert message '''Your fee has expired''' corresponds to a message related to the configuration of the OpenFlyers platform. It means that the user logging has not updated its own membership.
  
Dans tous les cas, l'administrateur référent (celui dont l'adresse e-mail doit apparaitre sur la page d'accueil d'OpenFlyers) conserve néanmoins tous ses droits.
+
In all cases, the referent administrator (the one whose e-mail address must appear on the homepage of OpenFlyers platform) keeps all his rights.
  
==Changement du nombre de ressources en cours d'année et mise à jour de l'abonnement==
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==Resource number change during the year and subscription update==
L'abonnement OpenFlyers est dans la majorité des cas (sauf abonnement "private jet") calculé en fonction du nombre de ressources souhaitées. Le nombre est déterminé pour l'année civile complète.
+
The OpenFlyers subscription is in most cases (except subscription "private jet") calculated based on the number of desired resources. The number is determined for the entire calendar year.
  
Si vous rajoutez une ressource en cours d'année, alors vous devez demander une facture correspondant à une nouvelle ressource. Le tarif appliqué sera alors celui de l'année complète.
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If you add a resource during the year, you must request an invoice corresponding to a new resource. The rate applied will be the one for the full year.
  
Si vous enlevez une ressource en cours d'année, il n'y a aucun changement d'abonnement puisque la ressource est prise pour toute l'année.
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If you remove a resource during the year, there is no change subscription since the resource is taken for the whole year.
  
Par contre, s'il y a un remplacement de ressource, alors il n'y a pas besoin d'acquitter un nouvel abonnement pour la nouvelle ressource : il suffit de désactiver l'ancienne ressource avant d'activer la nouvelle.
+
On the other side, if there is a replacement resource, then there is no need to pay a new subscription for the new resource: just off the old resource before activating the new one.
  
==Facturation des ressources réelles et virtuelles==
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==Real and virtal resources Billing==
A partir de la version 2.1 d'OpenFlyers, seules les ressources qui génèrent du chiffre d'affaires pour la structure cliente sont intégrées dans l'abonnement. Ainsi, les salles de cours ne sont pas retenues dans le calcul de l'abonnement. Pour qu'OpenFlyers fasse la différence entre une ressource "réelle" et une ressource "virtuelle", il suffit de décocher "Aéronef réel" au niveau de la ligne associée à l'aéronef (Admin / Flotte / Aéronefs colonne Aéronefs réels).
+
From OpenFlyers release 2.1, only resources that generate revenue for the structure are integrated into the client subscription. Thus, the classrooms are not included in the calculation of the subscription. To enable OpenFlyers to make the difference between a "real" resource and a "virtual" one, just uncheck "real resource" at the line associated with the resource ('''Admin > Fleet > Aircraft''', real aircraft column).
  
==Nous avons créé une plateforme de test, comment passer en production ?==
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==We created a test platform, how to go into production?==
Pour passer en production, il suffit de lancer la facturation dans votre [https://client.openflyers.com compte client OpenFlyers].
+
To go into production, just run billing in your [https://client.openflyers.com OpenFlyers customer account].
  
Vous trouverez plus d'explications à la question [[FAQ_client#Comment_renouveler_l.27abonnement_.3F|Comment renouveler l'abonnement]].
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You will find more details in [[#How_to_renew_our_membership.3F|How to renew our membership]].
  
'''Attention :''' si vous souhaitez bénéficier du [[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|forfait paramétrage]], il ne faut pas oublier de cocher la case prévue à cet effet !
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receive the package configuration, do not forget to check the box provided for this purpose.
  
A noter que le passage en production n'impacte pas la base de données : toutes les données déjà saisies (hormis les réservations qui sont susceptibles d'être supprimées pendant la période de test) restent présentes.
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'''Be careful:''' if you want the [[#How_works_the_setting_package.3F|setting package]], do not forget to check the box provided for this purpose.
  
Si vous souhaitez supprimer des données saisies pendant la période de test avant de passer en production, vous pouvez le faire de deux manières :
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Note that going into production does not impact the database: all data entered (excluding bookings that may be removed during the test period) remain present.
*vous créez une nouvelle plateforme et vous paramétrez cette plateforme à l'identique de la première plateforme. Vous passez ensuite en production sur cette nouvelle plateforme.
+
 
 +
If you want to delete the data captured during the test period before going into production, you can do this in two ways:
 +
*you create a new platform and you set it identically to the first one. Then you go into production on this new platform.
 
ou
 
ou
*vous nous demandez par e-mail un effacement des types d'écritures que vous ne souhaitez pas conserver lors de votre passage en production : ainsi vous n'aurez pas besoin de paramétrer une nouvelle plateforme. Vous pouvez retrouver le coût de cet effacement dans le [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire] "Ré-initialisation des comptes et des heures de vols". A noter qu'il est inclus dans le cas d'un abonnement Première ou Corporate Jet.
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*you ask us by e-mail the deletion of entries corresponding to entry types that you no longer want once in production: thus you will not need to set a new platform. You can find the cost of this deletion in the [http://www.openflyers.com/pricing/catalog-price catalog price] '''Account entries and flights reset'''. Please note that this service is included in the Premiere and Corporate Jet membership.
  
==Comment fonctionne le forfait paramétrage ?==
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==How works the setting package?==
Nous mettons à votre disposition un forfait paramétrage qui vous permet de vous éviter de consacrer du temps au paramétrage. Vous tirez ainsi profit d'un paramétrage "aux petits oignons" spécialement concocté par nous grâce à notre très bonne connaissance des contraintes qui sont les vôtres.
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We offer you a setting package that allows you to avoid spending time in setup. So you benefit a "first-rate" setting specially prepared by us through our extensive knowledge of the constraints that are yours.
  
Ce forfait paramétrage inclut toute la configuration d'OpenFlyers y compris l'import des utilisateurs à condition que vous nous communiquiez les données sous la forme d'un fichier informatique (csv, open office, excel, etc.) et en particulier :
+
This package includes all the OpenFlyers configuration including import of users as long as you provide us data in the form of a computer file (csv, open office, excel, etc..) And in particular:
*la configuration du décompte du temps vol ;
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*the configuration of flight time count;
*la configuration de la comptabilité avec la création des codes comptables (sous réserve de nous fournir également les données sous format électronique) ;
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*accounting configuration with the creation of accounting codes (as long as you also provide data in electronic format);
*la configuration du module de tarification ;
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*configuration pricing module;
*la configuration des qualifications ;
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*configuration of qualifications;
*la mise en place de nos reports parmi ceux [http://doc-en.openflyers.com/index.php?title=Export_generator publiés].
+
*the implementation of our reports among those [[Export_generator|published]].
  
Vous pouvez retrouver le tarif du forfait paramétrage dans notre [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire] si vous êtes en abonnement "First Price". Pour les autres abonnements, le forfait paramétrage est inclus.
+
If you subscribe for a "First Price" membership, you can find the setting package rate in our [http://www.openflyers.com/pricing/catalog-price catalog price]. For other subscriptions, the setting package is included.
  
La procédure pour profiter du forfait paramétrage est la suivante :
+
The procedure for benefit of the setting package is as follows:
#Dans le cas où vous êtes sous version 1.3, vous devez d'abord nous demander de migrer votre plateforme sous version 2.1 en nous précisant que vous souhaitez le forfait paramétrage.
+
#In case you're running OpenFlyers version 1.3.x, you must first ask us to migrate your platform in version 2.1 and tell us you want the package configuration.
#Nous créons les factures correspondantes le cas échéant (selon votre abonnement) puis vous les payez.
+
#According to the membership, we create the invoices then you pay them.
#Vous devez souscrire au nouvel abonnement OpenFlyers.
+
#You must subscribe to the last OpenFlyers membership rates.
#Une fois que les factures générées sont acquittées (cela peut être immédiat en payant par carte bancaire) vous nous envoyez un e-mail pour nous en informer et on vous transmet par retour d'e-mail un questionnaire.
+
#Once the generated invoices are paid (this can be immediate, paying by credit card) you send us an e-mail to let us know and we send you by return e-mail a questionnaire.
#Une fois que vous avez rempli le questionnaire (en y joignant le cas échéant un fichier contenant la liste des utilisateurs) il faut compter quinze jours pour la mise en place du paramétrage initial.
+
#Once you have completed the questionnaire (and attach appropriate file containing the list of users) it takes two weeks to the implementation of initial setup.
#Ce paramétrage sera suivi par une validation par vos soins (en général des ajustements sont nécessaires). Nous vous enverrons un e-mail vous demandant de bien vouloir nous confirmer que le paramétrage effectué correspond à vos attentes. A défaut de réponse dans un délai de 1 mois, nous considérerons que le paramétrage effectué est bon.
+
#This setting will be followed by validation by you (in general adjustments are necessary). We'll send you an e-mail asking you to kindly confirm that the setup is completed to your expectations. A failure to reply within one month, we will consider the setting made is right.
#Une fois que vous aurez terminé la validation du paramétrage, nous pourrons procéder, à votre demande et sans frais supplémentaire, à une suppression complète des écritures comptables qui auront été saisies pour tester le paramétrage.
+
#Once you have completed the validation of parameters, we can proceed with your request and at no extra cost, a complete removal of the account entries which have been filled for the test setup.
  
==J'ai souscrit un abonnement First Price - Peut-on souscrire à tout moment un forfait paramétrage ?==
+
==We have subscribed a First Price membership - Can we buy a setting package at any time?==
Oui, effectivement. Il se peut que le paramétrage de votre plateforme se révèle complexe, ou bien que vous manquiez de temps pour le configurer. Vous pouvez à tout moment opter pour notre forfait paramétrage, dont vous pouvez retrouver le tarif dans notre [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire].
+
Yes, indeed. It may be that the setup of your platform is complex, or you run out of time to configure it. You can always opt for our setting package. You can find the rate in our [http://www.openflyers.com/pricing/catalog-price catalog price].
  
Cependant, dans le cas là, nous repartons d'une base de données vierge pour ne pas perdre de temps dans la correction (et la compréhension) du paramétrage initialement effectué.
+
However, in this case, we restart from a clean database to not waste our time correcting (and understanding) the initial setup done.
  
==J'ai souscrit un abonnement First Price - Peut-on basculer en cours d'année vers un abonnement Business ?==
+
==We have subscribed a First Price membership - Can we switch during the year to a business membership?==
Oui, vous pouvez à tout moment basculer vers un abonnement Business. Il faut pour cela nous en faire la demande. Nous vous créons alors la facture correspondant à la différence de tarif. Vous pouvez ensuite régler cette facture depuis votre Client Manager.
+
Yes, you can always switch to a subscription business. You just need to ask us for that. Then We create the invoice for the difference of rates. You can then pay the invoice from your Client Manager.
  
==Je m'abonne en cours d'année - Combien vais-je devoir payer ?==
+
==We subscribe during the year - How much we will have to pay?==
Pour la première année d'abonnement, le prix est calculé au prorata du nombre de jours civils entre la date de la commande et le trente-et-un (31) décembre de l’année civile en cours cf nos [http://www.openflyers.com/license/conditionsgenerales1_3.pdf conditions générales].
+
For the first year of subscription, the price is prorated by the number of calendar days between the date of the order and the thirty-one (31) December of the calendar year see our [http://www.openflyers.com/company/general-terms general terms].
  
==L'accès First Price dispose-t-il d'une connexion sécurisée ?==
+
==Has First Price membership an HTTPS connexion included?==
Non, l'accès First Price ne dispose pas d'une connexion sécurisée. Il peut être pris en option (renouvelable chaque année) selon le tarif en vigueur dans notre [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire]. L'accès First Price plus l'option HTTPS est de même niveau que le Business avec HTTPS inclus (256 bits).
+
No, the First Price membership does not involve an HTTPS connexion. This connexion can be applied in option (renewable each year) according to the current rate in our [http://www.openflyers.com/pricing/catalog-price catalog price]. First Price access over the HTTPS option is the same level as the Business included with HTTPS (256 bit).
  
=Plateforme OpenFlyers=
+
=OpenFlyers Plateform=
==Comment créer une plateforme ?==
+
==How to create a plateform?==
Il vous suffit d'aller sur [http://www.openflyers.com www.openflyers.com] et de cliquer en haut à gauche sur "[http://client.openflyers.com/newSubscription.php essayer gratuitement]"
+
Go to [http://www.openflyers.com www.openflyers.com] and then clic on the top left "[http://client.openflyers.com/newSubscription.php free trial]"
  
Après création de votre plateforme vous aurez une plateforme de test d'automatiquement créée.
+
After filling the form and following the link on the automatic e-mail confirmation request, you will have a whole access to your automatically created test platform.
  
Cette procédure est gratuite et vous pouvez rester en test aussi longtemps que vous le souhaitez.
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This procedure is free and you can stay in test as long as you want.
  
Ensuite, il vous faudra [[#Nous_avons_cr.C3.A9.C3.A9_une_plateforme_de_test.2C_comment_passer_en_production_.3F|passer en production]] en profitant si vous le souhaitez du [[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|forfait paramétrage]].
+
Then you will have to [[#We_created_a_test_platform.2C_how_to_go_into_production.3F|go into production]] by taking advantage if you wish of the [[#How_works_the_setting_package.3F|setting package]].
  
==Impossible d'accéder à la plateforme de notre structure après création==
+
==Unable to access to our OpenFlyers platform after creation==
Attention ! Il ne faut pas confondre le couple identifiant/mot de passe qui permet d'accéder au compte client OpenFlyers de votre structure, depuis [https://client.openflyers.com Client Manager], avec le couple identifiant/mot de passe qui permet d'accéder à la plateforme OpenFlyers.
+
Be careful! do not confuse the username / password that allows access to your OpenFlyers customer with the [https://client.openflyers.com Client Manager], and the username / password that allows access to the platform OpenFlyers.
  
*Le couple identifiant/mot de passe pour accéder au compte client OpenFlyers de votre structure vous a été communiqué par email.
+
*The username / password to access your OpenFlyers customer account have been chosen by you.
*Le couple identifiant/mot de passe pour accéder à votre plateforme OpenFlyers, immédiatement après création, est admin/admin. Vous êtes invité à le modifier des que possible
+
*The username / password to access your OpenFlyers platform, immediately after creation, is admin / admin. You are welcome to change it as soon as possible.
  
==Nous avons déjà une plateforme OpenFlyers version 1.3.1 et nous voudrions tester la version 2==
+
==We already have a platform OpenFlyers version 1.3.x and we would like to test version 2==
===Quelles alternatives ?===
+
===What are the alternatives?===
====soit vous migrez directement de la version 1.3.1 vers la version 2.1====
+
====either you are migrating directly from version 1.3.x to version 2.1====
'''Nous recommandons cette solution (c'est même un prérequis dans le cadre du [[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|forfait paramétrage]])'''
+
'''We recommend this solution (it is even compulsory in the case of a [[#How_works_the_setting_package.3F|setting package]])'''
  
*avantages :
+
*benefits:
:*Vous habituez vos utilisateurs à la nouvelle interface sans pour autant leur activer les nouvelles fonctionnalités
+
:*Your users will get used to the new interface without having activate for them the new features
:*Vous paramétrez tranquillement depuis une base de données à jour les élements
+
:*You set easily from one database to update the elements
*inconvénients :
+
*disadvantages:
:*vous payez de suite la tarification de la 2.1
+
:*you pay on the pricing of 2.1
:*vous êtes moins libre car vous travaillez sur une base de données en production (mais vous pouvez supprimer cet inconvénient en travaillant en parallèle sur une autre base de données en test)
+
:*you are less free because you are working on a database in production (but you can overcome this disadvantage by working in parallel on another test database)
Pour procéder à cette migration, il suffit d'envoyer un mail à l'équipe OpenFlyers. A noter, qu'il faudra acquitter une nouvelle facture d'hébergement correspondant à la différence de tarification entre la version 1 et la version 2.
+
To perform this migration, simply send an e-mail to the OpenFlyers team. Note, we will generate a new hosting bill corresponding to the differential pricing between version 1 and version 2.
  
====soit vous créez une nouvelle plateforme qui vous servira de plateforme de test====
+
====either you create a new platform that will serve as a test platform====
*avantages :
+
*benefits:
:*vous avez toute latitude pour paramétrer sans risque
+
:*you are free to set the platform safely
:*vous ne payez pas la différence de coût entre la version 1.3.1 et la version 2.1 pendant que vous testez
+
:*you do not pay the difference cost between version 1.3.x and version 2.1 while testing
*inconvénients :
+
*disadvantages:
:*lors de votre migration de votre plateforme en production, vous devrez reprendre tout le paramétrage
+
:*when you migrate your production platform, you must repeat the entire parameter process
  
Pour cela, il vous suffit de suivre [[#Comment_cr.C3.A9er_une_plateforme_.3F|la procédure de création de plateforme]].
+
To do this, simply follow the steps to [[#How_to_create_a_plateform.3F|create a platform]].
  
Ensuite, lorsque vous souhaiterez migrer de la version 1.3.1 à la version 2.1 (passage en production sur la version 2.1), voici ce qu'il faudra faire :
+
Then, when you want to migrate from version 1.3.x to version 2.1 (go into production on version 2.1), here's what to do:
*nous envoyer un e-mail de demande de migration (ou passer par le forum)
+
*send us an e-mail migration request
Alors nous effectuerons les actions suivantes :
+
Then we will make the following actions:
*migration de la base de données 1.3.1 vers la 2.1
+
*migration of the database on 1.3.x to 2.1
*changement du pointage de votre adresse nom_du_club.openflyers.fr par exemple de la 1.3.1 vers la 2.1
+
*change the link for your address openflyers.com/somename for example from 1.3.x to 2.1
Ensuite vous devrez modifier les paramétrages de la nouvelle 2.1 (en reprenant par exemple ceux de votre version de test)
+
Then you must change the settings of the new 2.1 (eg those by taking your test version)
  
Une fois que cela sera fait, vous nous le direz et nous supprimerons la base de données de la 2.1
+
Once that is done, you will tell us and we will remove the 2.1 former database
  
Ensuite nous facturons chaque demande de migration de base de données (cf. le [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire]).
+
Thereafter, we charge each application migration database (see [http://www.openflyers.com/pricing/catalog-price catalog price]).
  
====Forfait paramétrage====
+
====Setting package====
N'oubliez-pas que nous proposons [[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|le forfait paramétrage]] pour la configuration d'OpenFlyers.
+
Do not forget that we propose the OpenFlyers [[#How_works_the_setting_package.3F|setting package]].
  
===Quel est le délai pour migrer une base de données ?===
+
===What is the timeframe to migrate a database?===
Il faut compter 1 semaine, mais en moyenne c'est fait sous 24 heures
+
It takes one week, but on average it's done within 24 hours
  
==Comment se fait la migration vers une version supérieure ?==
+
==How is the migration to a higher version?==
#Il faut avoir pris connaissance des [[FAQ_client#Quelles_sont_les_cons.C3.A9quences_d.27une_migration_.3F|conséquences d'une migration]] et accepter le fait qu'elle est irréversible
+
#You must have read the [[FAQ_client#Quelles_sont_les_cons.C3.A9quences_d.27une_migration_.3F|consequences of migration]] and accept that it is irreversible
#Il faut en faire la demande par e-mail
+
#You have to make the request by e-mail
#Nous créons alors les factures liées à la migration et au forfait paramétrage selon votre abonnement (cf. le [http://www.openflyers.com/doc/catalogue-tarifaire.pdf catalogue tarifaire]).
+
#Then we create invoices related to migration and setting package for your account(see  [http://www.openflyers.com/pricing/catalog-price catalog price])
#Vous payez.
+
#You pay
#Nous procédons alors à cette migration
+
#Then we do the migration
#Vous pouvez alors créer la facture dans votre plateforme correspondant à la différence de tarif entre la version antérieure et la nouvelle version
+
#You can then create the invoice in your platform corresponding to the difference in fare between the earlier and the new version
#Vous effectuez le paiement de cette facture
+
#You make the payment of this invoice
#Le message d'alerte sur la page d'accueil disparaît
+
#The alert message on the home page disappears
#Si vous avez souscrit au forfait paramétrage ou qu'il est inclut dans votre abonnement, nous vous envoyons un questionnaire pour le paramétrage. Cf. [[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|Forfait paramétrage]]
+
#If you subscribed to the [[#How_works_the_setting_package.3F|setting package]] or it is included in your subscription, we send you a questionnaire for the setting.
  
==Quelles sont les conséquences d'une migration ?==
+
==What are the consequences of migration?==
*Toute migration est irréversible : nous ne créons pas de script permettant de revenir vers une version antérieure
+
*Any migration is irreversible: we do not create script to revert to an earlier version
*Attention notamment à une migration vers une version "alpha" ou "beta" : en effet, une migration vers cette version implique que vous acceptiez de fonctionner sur une version qui évolue sans cesse. Outre les corrections de bugs, nous rajoutons sur la version beta régulièrement des fonctionnalités qui peuvent créer de nouvelles anomalies. Bien entendu, nous faisons le nécessaire dès que nous avons connaissance d'un problème (notamment par le [http://bts.openflyers.org BTS] pour résoudre les défauts. C'est d'ailleurs grâce aux clients volontaires pour fonctionner sur la version beta que nous pouvons faire évoluer le produit.
+
*Be careful especially to migrate to a version "alpha" or "beta": indeed, a migration to this version implies that you accept to work on a version that is constantly evolving. In addition to bug fixes, we regularly add to the beta release, new features that can create new anomalies. Of course, we fix as soon as we became aware of a problem (especially using the [http://bts.openflyers.org BTS] to report defaults). This is thanks to the volunteers to work on customers beta version that we can enhance the product.
*Après une migration, il peut être nécessaire de forcer le rafraichissement du "cache" du navigateur en appuyant sur CTRL+R (ou icône "Actualiser" ou "Rafraichir" suivant les navigateurs) afin d'obliger le navigateur à charger en mémoire les scripts qui correspondent à la nouvelle version.
+
*After a migration, it may be necessary to force the refresh of "cache" of the browser by pressing CTRL + R (or icon "Update" or "Refresh" across browsers) to force the browser to load into memory scripts that match the new version.
*Si vous migrez vers une version qui comporte une différence de tarif par rapport à la version précédente, vous aurez un message d'alerte vous indiquant que vous êtes sur une version en test. Ce message disparaitra dès création et acquittement par vos soins de la facture correspondant à la différence tarifaire. Ce message n'empêche en rien l'utilisation normale de l'application.
+
*If you migrate to a version which has a price difference compared to the previous version, you will get a message warning you that you are on a test version. This message will be removed as soon as you will have create and pay the bill for the fare difference. This message does not prevent the normal use of the application.
  
==La configuration de la version 2 nous laisse perplexe (paramétrage de la facturation, de la comptabilité, du décompte des temps de vols), comment faire ?==
+
==The configuration of version 2 is puzzling (setting billing, accounting, counting time of flight), how to manage that?==
Si vous souhaitez utiliser en production rapidement la version 2.1 (par exemple idéalement à l'occasion d'un nouvel exercice comptable, c'est à dire au 1er janvier), et que vous souhaitez avoir un paramétrage fonctionnel rapidement sans avoir à y consacrer des heures pour comprendre, tester et sans doute passer à côté de certaines "subtilités", alors sachez que nous avons mis en place un "[[#Comment_fonctionne_le_forfait_param.C3.A9trage_.3F|forfait paramétrage]]".
+
If you want to use quickly in production version 2.1 (eg ideally on the occasion of a new fiscal year, ie January 1), and want to have a functional setup quickly without having to devote hours to understand, test, and probably miss some "niceties", then know that we have established a "[[#How_works_the_setting_package.3F|setting package]]".
  
Ce forfait est également valable pour un club utilisateur de la version 1.3.3 et qui souhaite migrer sans attendre à la version 2.1 en utilisant toutes ses fonctionnalités (comptes pilotes et heures de vols).
+
This package also applies for a customer using version 1.3.x and we want to migrate without waiting to version 2.1 using all its features (accounts and pilot flight hours).
  
==Nous avons une version 2.1 en test==
+
==We have a version 2.1 in testing==
===mais nous souhaiterions reprendre tout à zéro, comment faire ?===
+
===but we would start all over again, how?===
Vous vous inscrivez à nouveau avec un nouveau nom ici : http://client.openflyers.com
+
You [https://client.openflyers.com register again] with a new name
  
===Peut-on garder la configuration de la version 2.1 et migrer uniquement les réservations de la 1.3 ?===
+
===Can we keep the configuration of version 2.1 and only migrate the 1.3.x reservations?===
Non, ce n'est pas possible car les contenus auront évolués différemment.
+
No, it is not possible because the contents would have evolved differently.
  
Voila ce qu'il faut faire :
+
Here is what to do:
*demander la migration par mail de la 1.3 vers la 2.1 avec passage en prod sur la 2.1 (c'est transparent pour les utilisateurs : seule l'interface changera pour eux tant que l'administrateur ne leur aura pas donné de droits supplémentaires)
+
*request via e-mail to migrate from 1.3.x to 2.1 and thus to be in production on 2.1 (this is transparent to users: inly the interface changes them as the administrator will not give them additional rights)
*reprendre la configuration faite sur la 2.1 en test sur la nouvelle 2.1
+
*recopy the configuration made on the 2.1 test plaform on the migrated 2.1 release
*envoyer un nouveau mail pour dire que l'on peut supprimer l'ancienne 2.1 en test
+
*send us a new e-mail to say that we can remove the old 2.1 in test
  
=Support=
+
=Tracking solutions=
==Quels sont les supports techniques ?==
+
==Does OpenFlyers provide a world wide tracking solution for Jet plane?==
Il existe à ce jour 2 types de support :
+
Tracking needs 2 kind of solutions:
*le support-forum accessible depuis notre site internet http://www.openflyers.com à l'onglet "Support"
+
*A software solution
*le support par e-mail réservé aux abonnements "Business" et plus.
+
*An hardware solution installed in the Jet plane.
  
==Comment créer son accès au support-forum ?==
+
Our core business is software development and we provide a solution which is able to do flight time computations and even more like booking (before flight) and pricing (after flight).
#Aller sur le site internet http://www.openflyers.com
+
#Cliquer sur "Support"
+
#Cliquer sur "S'identifier" à droite de "Choix: Recherche"
+
#Cliquer sur "Pas encore enregistré ? - Cliquez ici pour vous enregistrer -"
+
#Renseigner le formulaire "Créer un nouveau profil"
+
#Activer le compte par le biais de  l'e-mail qui est automatiquement envoyé dès que le profil est créé
+
Si vous ne recevez pas d'e-mail pour confirmer la création du compte, vérifiez que l'e-mail n'a pas été classé dans les messages indésirables. Si vous n'en trouvez nulle trace, vous pouvez nous envoyer un e-mail pour valider la création du compte. Mais attention : si vous ne recevez pas d'e-mail cela veut dire que vous ne recevrez pas non plus d'e-mail vous notifiant un nouveau message sur les fils auxquels vous aurez participé.
+
  
==Les e-mails envoyés à OpenFlyers sont retournés en erreur==
+
We propose different memberships for professionals according to their needs and their size.
Lors de l'envoi de vos messages, vous avez avez eu un message d'erreur en retour.
+
  
Le problème peut venir de l'[[Wikipedia-fr:Sender_Policy_Framework|authentification SPF]] que nous avons mis en place.
+
For jet activity, a Première or Corporate Jet are the most suitable.
  
Ainsi, si le serveur OpenFlyers refuse les e-mails non authentifiés qui parviennent depuis un nom de domaine comme smtp.nom-de-domaine.com pour défaut de SPF, il faut rajouter un enregistrmenet TXT dans le gestionnaire du serveur concerné avec la ligne de commande : v=spf1 include:_spf.nom-de-domaine.com ~all.
+
The price for Première is: 540€/year + 540€/year * number of resources
  
 +
Example with 5 aircraft to manage: 3240€/year
 +
 +
If you have more than 9 aircraft to manage, the Corporate Jet membership is more interesting: 5400€/year with no resource limit but 1 aviation base.
 +
 +
This is for the software.
 +
 +
For the hardware (flight tracking solution). The solution depends of your needs.
 +
 +
===GSM hardware solution===
 +
We propose a solution called AeroBox which works with the GSM network all over the world but "generally" only on ground: flight times are transmitted after the flight. It's sufficient for transmitting the [[Wikipedia-en:OOOI#OOOI_events|OOOI data]].
 +
 +
The price of the AeroBox is 990€.
 +
 +
You have to put inside the AeroBox a SIM card and therefore to take a SIM card membership with a [[Wikipedia-en:Machine-to-Machine|M2M]] supplier. The price depends of the country coverage and the amount of data transmitted. We can help to look for a suitable supplier.
 +
 +
The AeroBox benefit is that is doesn't need a mechanic intervention: it's totally independent of the aircraft. The counterpart is that tests have to be done to check if the GPS signal from satellites is strong enough inside the aircraft for AeroBox.
 +
 +
Note: GSM hardware solution may also works in flight (or after push-back/engine start) but some local regulations or operators prohibit GSM transmission after engine start or in flight. Additionally for in flight GSM transmission, the airplane must be at a low level (below 3000ft to 5000ft in most countries with directional GSM antennas on ground) and over a GSM network.
 +
 +
===Satellite hardware solution===
 +
OpenFlyers does not provide directly a satellite data transmission solution but is able to interface with. 2 main types of solutions exist:
 +
*Aircraft independent solution: like for the AeroBox the benefit is installation easiness, the disadvantage is the ability to capture the GPS signal
 +
*Aircraft mounted solution: the advantage is that antenna are located outside of the aircraft and therefore there is no signal capture and transmission trouble. The disadvantage is the cost of this kind of solution that imply an aeronautical certification.
 +
 +
OpenFlyers can be connected to servers of solutions providing a third part reading access to their data.
 +
 +
===ACARS hardware solution===
 +
If the Jet plane is equipped with [[Wikipedia-en:Aircraft_Communications_Addressing_and_Reporting_System|ACARS]] system, OpenFlyers can be connected to servers of the Datalink service provider.
 +
 +
=Support=
 +
==What are the technical support?==
 +
There are so far three support types:
 +
*support-forum accessible from our website http://www.openflyers.com then the tab "Support"
 +
*Support by e-mail restricted to "Business" and higher membership.
  
 +
==How to create a access to the support-forum?==
 +
#Go to website http://www.openflyers.com
 +
#Click on '''Support'''
 +
#Click on '''Access to the forum'''
 +
#Click on '''Log in''' at the right of '''Go to: Search'''
 +
#Click on '''Not Registered? Click here to register now.'''
 +
#Fill the form '''Create A New Profile'''
 +
#Activate the account through the e-mail automatically sent as soon as the profile is created
 +
If you do not receive an e-mail to confirm the creation of the account, verify that the e-mail has not been classified as spam. If you can not find a trace, you can send us an e-mail to confirm account creation. But beware: if you do not receive an e-mail it means that you do not receive e-mail notifying you of the new message which you have participated son.
  
 +
==E-mails sent to OpenFlyers are returned in error==
 +
When sending your messages, you had an error message in return.
  
 +
The problem may come from the [[Wikipedia-en:Sender_Policy_Framework | authentication SPF]] we have implemented.
  
=May we get OpenFlyers on our own server?=
+
Thus, if the OpenFlyers server refuses unauthenticated e-mails coming from a domain name as smtp.some-de-domaine.com for lack of SPF, you must add a TXT record in the server manager concerned with the line control: v = spf1 include: _spf.nom de domaine.com ~ all.
We provide different kinds of licence according to your needs. Contact-us to know more!
+

Latest revision as of 13:39, 2 December 2016

Depending on the country, VAT may apply to all below mentioned prices. For customers from the EU (France excluded), this mention does not apply provided they can communicate their EU VAT number.

Contents

OpenFlyers model

Business model

The business model of OpenFlyers is SaaS (= Software as a Service), Also referred to as "cloud computing". That is to say that we provide an application service via internet for which we charge an annual subscription.

The advantages of this system for end customers are:

  • Software maintenance is remotely and does not require the visit by a technician. This leads to faster fixes to the application;
  • development costs are shared between different customers;
  • we assure ourselves data continuity by daily backups on multiple servers in different places and this 20-day rolling.

In addition, OpenFlyers exists in several versions, some of which are available for download. You can find more info on our free support.

Application model

The software components used to develop our application are all open source (including PHP and MySQL).

OpenFlyers software, owned by the SARL OpenFlyers, is licensed under semi-free: it can be installed and used for the needs of an aircraft structure but it can not be marketed by a third party company without licensing (even at the request of one client) or deployed subsidiaries for a commercial structure or not.

What do we need to run OpenFlyers?

Just have a computer with internet access and a modern browser like Google Chrome, Firefox, Internet Explorer, Opera or Safari. No installation is required on the computer.

Databases

are data stored adequately protected?

We endeavor to implement the various recommendations concerning the management of servers to prevent any intrusion.

In addition, we have several servers located in several places on the planet.

Each night, all the servers back up their databases and send them to all other servers.

These backups are stored by rolling over a fortnight.

How to access to our database?

You can any time retrieve the contents of your database by going to Admin > Configuration > SQL Export SQL > Complete

Can we have an access like "phpMyAdmin" to our database?

You have read access to the database via export but also by generating reports.

The structure of the database is documented here: http://doc-en.openflyers.com/index.php?title=Database_specification

However, we refuse to give you write access to the database. Because we need to ensure the integrity of the database for yourself, for your users but also for third parties, or the authorities.

However, if you need to change an entry in the database, we can act on your request by e-mail or mail. This is billed according to its complexity (see catalog price).

Can we import our old database external OF 1.3.x when going into production on OpenFlyers hosted solution?

Yes, it is fully possible to take back your old database OF 1.3.x.

The cost is from 50€/hour, the actual time is determined when importing. You must send a complete export of the SQL database from your old platform.

You must first you have created a client platform, then you report us your created platform name for the import.

You must then create the invoice(s) (depending on the subscription chosen) on your ClientManager

You pay the bills for migrating your database, your subscription and possibly migrating your platform version 2.1 to 3.0

Then, the ideal is to set an appointment, for example, 2012-XX-XX at 9 am. Then, on that date:

  • you block your old OF platform access on the D-Day at 9:00;
  • next, you send us the database;
  • we move immediately upon receipt of your database to version 2.1 (or version 3.0) on our servers;
  • once that is done, we send you an e-mail;
  • you implement on your server-side a redirection to the new OF URL.

It takes about two hours maximum to complete migration (following the difficulties we meet with your database).

Operations of export / import are synchronized and the service interruption is as short as possible.

OpenFlyers customer account

How to access to our customer account?

The ident to access to your client account is the name of your OpenFlyers space.

Here is an example, if your platform address is:

http://openflyers.com/starfleet/

Then, your OpenFlyers space name is startfleet.

You have to use startfleet as ident to connect yourself to the [client account]

If you have no password, you can reactivate it using the function lost password? on the ident page

An email address will be asked to you, you may input your structure e-mail address or the contact e-mail address which should have been set in your contact file. (these are e-mails which are sent to our e-mail alerts or renewal information).

For the First-Price membership, in order not to be overwhelmed by requests, we will charge the manual reset, by us, of the password or the update of e-mail addresses present on the customer file (cf . the catalog price).

How to change elements of the customer file?

How to renew our membership?

In order to pay your membership fee, you have to:

  1. connect to your client account.
  2. create your bill according to your membership choice. (You'll find more information on our catalog price)
  3. Then, you may pay by bank card (the most suitable choice) or wire transfer (in this case you must deal with the totality of the costs of transfer)

Change in number of resources at renewal

Upon renewal, the minimum number of resources available in the interface subscription renewal, is the number of activated resources in the OpenFlyers platform.

If you want to increase the number of resources for the following year, just change the default value.

If you want to reduce the number of resources for the next year, you must disable the resource in the OpenFlyers platform so that the default number decreases.

We renewed our subscription and we still have a warning regarding the membership

The alert message Your fee has expired corresponds to a message related to the configuration of the OpenFlyers platform. It means that the user logging has not updated its own membership.

In all cases, the referent administrator (the one whose e-mail address must appear on the homepage of OpenFlyers platform) keeps all his rights.

Resource number change during the year and subscription update

The OpenFlyers subscription is in most cases (except subscription "private jet") calculated based on the number of desired resources. The number is determined for the entire calendar year.

If you add a resource during the year, you must request an invoice corresponding to a new resource. The rate applied will be the one for the full year.

If you remove a resource during the year, there is no change subscription since the resource is taken for the whole year.

On the other side, if there is a replacement resource, then there is no need to pay a new subscription for the new resource: just off the old resource before activating the new one.

Real and virtal resources Billing

From OpenFlyers release 2.1, only resources that generate revenue for the structure are integrated into the client subscription. Thus, the classrooms are not included in the calculation of the subscription. To enable OpenFlyers to make the difference between a "real" resource and a "virtual" one, just uncheck "real resource" at the line associated with the resource (Admin > Fleet > Aircraft, real aircraft column).

We created a test platform, how to go into production?

To go into production, just run billing in your OpenFlyers customer account.

You will find more details in How to renew our membership.

receive the package configuration, do not forget to check the box provided for this purpose.

Be careful: if you want the setting package, do not forget to check the box provided for this purpose.

Note that going into production does not impact the database: all data entered (excluding bookings that may be removed during the test period) remain present.

If you want to delete the data captured during the test period before going into production, you can do this in two ways:

  • you create a new platform and you set it identically to the first one. Then you go into production on this new platform.

ou

  • you ask us by e-mail the deletion of entries corresponding to entry types that you no longer want once in production: thus you will not need to set a new platform. You can find the cost of this deletion in the catalog price Account entries and flights reset. Please note that this service is included in the Premiere and Corporate Jet membership.

How works the setting package?

We offer you a setting package that allows you to avoid spending time in setup. So you benefit a "first-rate" setting specially prepared by us through our extensive knowledge of the constraints that are yours.

This package includes all the OpenFlyers configuration including import of users as long as you provide us data in the form of a computer file (csv, open office, excel, etc..) And in particular:

  • the configuration of flight time count;
  • accounting configuration with the creation of accounting codes (as long as you also provide data in electronic format);
  • configuration pricing module;
  • configuration of qualifications;
  • the implementation of our reports among those published.

If you subscribe for a "First Price" membership, you can find the setting package rate in our catalog price. For other subscriptions, the setting package is included.

The procedure for benefit of the setting package is as follows:

  1. In case you're running OpenFlyers version 1.3.x, you must first ask us to migrate your platform in version 2.1 and tell us you want the package configuration.
  2. According to the membership, we create the invoices then you pay them.
  3. You must subscribe to the last OpenFlyers membership rates.
  4. Once the generated invoices are paid (this can be immediate, paying by credit card) you send us an e-mail to let us know and we send you by return e-mail a questionnaire.
  5. Once you have completed the questionnaire (and attach appropriate file containing the list of users) it takes two weeks to the implementation of initial setup.
  6. This setting will be followed by validation by you (in general adjustments are necessary). We'll send you an e-mail asking you to kindly confirm that the setup is completed to your expectations. A failure to reply within one month, we will consider the setting made is right.
  7. Once you have completed the validation of parameters, we can proceed with your request and at no extra cost, a complete removal of the account entries which have been filled for the test setup.

We have subscribed a First Price membership - Can we buy a setting package at any time?

Yes, indeed. It may be that the setup of your platform is complex, or you run out of time to configure it. You can always opt for our setting package. You can find the rate in our catalog price.

However, in this case, we restart from a clean database to not waste our time correcting (and understanding) the initial setup done.

We have subscribed a First Price membership - Can we switch during the year to a business membership?

Yes, you can always switch to a subscription business. You just need to ask us for that. Then We create the invoice for the difference of rates. You can then pay the invoice from your Client Manager.

We subscribe during the year - How much we will have to pay?

For the first year of subscription, the price is prorated by the number of calendar days between the date of the order and the thirty-one (31) December of the calendar year see our general terms.

Has First Price membership an HTTPS connexion included?

No, the First Price membership does not involve an HTTPS connexion. This connexion can be applied in option (renewable each year) according to the current rate in our catalog price. First Price access over the HTTPS option is the same level as the Business included with HTTPS (256 bit).

OpenFlyers Plateform

How to create a plateform?

Go to www.openflyers.com and then clic on the top left "free trial"

After filling the form and following the link on the automatic e-mail confirmation request, you will have a whole access to your automatically created test platform.

This procedure is free and you can stay in test as long as you want.

Then you will have to go into production by taking advantage if you wish of the setting package.

Unable to access to our OpenFlyers platform after creation

Be careful! do not confuse the username / password that allows access to your OpenFlyers customer with the Client Manager, and the username / password that allows access to the platform OpenFlyers.

  • The username / password to access your OpenFlyers customer account have been chosen by you.
  • The username / password to access your OpenFlyers platform, immediately after creation, is admin / admin. You are welcome to change it as soon as possible.

We already have a platform OpenFlyers version 1.3.x and we would like to test version 2

What are the alternatives?

either you are migrating directly from version 1.3.x to version 2.1

We recommend this solution (it is even compulsory in the case of a setting package)

  • benefits:
  • Your users will get used to the new interface without having activate for them the new features
  • You set easily from one database to update the elements
  • disadvantages:
  • you pay on the pricing of 2.1
  • you are less free because you are working on a database in production (but you can overcome this disadvantage by working in parallel on another test database)

To perform this migration, simply send an e-mail to the OpenFlyers team. Note, we will generate a new hosting bill corresponding to the differential pricing between version 1 and version 2.

either you create a new platform that will serve as a test platform

  • benefits:
  • you are free to set the platform safely
  • you do not pay the difference cost between version 1.3.x and version 2.1 while testing
  • disadvantages:
  • when you migrate your production platform, you must repeat the entire parameter process

To do this, simply follow the steps to create a platform.

Then, when you want to migrate from version 1.3.x to version 2.1 (go into production on version 2.1), here's what to do:

  • send us an e-mail migration request

Then we will make the following actions:

  • migration of the database on 1.3.x to 2.1
  • change the link for your address openflyers.com/somename for example from 1.3.x to 2.1

Then you must change the settings of the new 2.1 (eg those by taking your test version)

Once that is done, you will tell us and we will remove the 2.1 former database

Thereafter, we charge each application migration database (see catalog price).

Setting package

Do not forget that we propose the OpenFlyers setting package.

What is the timeframe to migrate a database?

It takes one week, but on average it's done within 24 hours

How is the migration to a higher version?

  1. You must have read the consequences of migration and accept that it is irreversible
  2. You have to make the request by e-mail
  3. Then we create invoices related to migration and setting package for your account(see catalog price)
  4. You pay
  5. Then we do the migration
  6. You can then create the invoice in your platform corresponding to the difference in fare between the earlier and the new version
  7. You make the payment of this invoice
  8. The alert message on the home page disappears
  9. If you subscribed to the setting package or it is included in your subscription, we send you a questionnaire for the setting.

What are the consequences of migration?

  • Any migration is irreversible: we do not create script to revert to an earlier version
  • Be careful especially to migrate to a version "alpha" or "beta": indeed, a migration to this version implies that you accept to work on a version that is constantly evolving. In addition to bug fixes, we regularly add to the beta release, new features that can create new anomalies. Of course, we fix as soon as we became aware of a problem (especially using the BTS to report defaults). This is thanks to the volunteers to work on customers beta version that we can enhance the product.
  • After a migration, it may be necessary to force the refresh of "cache" of the browser by pressing CTRL + R (or icon "Update" or "Refresh" across browsers) to force the browser to load into memory scripts that match the new version.
  • If you migrate to a version which has a price difference compared to the previous version, you will get a message warning you that you are on a test version. This message will be removed as soon as you will have create and pay the bill for the fare difference. This message does not prevent the normal use of the application.

The configuration of version 2 is puzzling (setting billing, accounting, counting time of flight), how to manage that?

If you want to use quickly in production version 2.1 (eg ideally on the occasion of a new fiscal year, ie January 1), and want to have a functional setup quickly without having to devote hours to understand, test, and probably miss some "niceties", then know that we have established a "setting package".

This package also applies for a customer using version 1.3.x and we want to migrate without waiting to version 2.1 using all its features (accounts and pilot flight hours).

We have a version 2.1 in testing

but we would start all over again, how?

You register again with a new name

Can we keep the configuration of version 2.1 and only migrate the 1.3.x reservations?

No, it is not possible because the contents would have evolved differently.

Here is what to do:

  • request via e-mail to migrate from 1.3.x to 2.1 and thus to be in production on 2.1 (this is transparent to users: inly the interface changes them as the administrator will not give them additional rights)
  • recopy the configuration made on the 2.1 test plaform on the migrated 2.1 release
  • send us a new e-mail to say that we can remove the old 2.1 in test

Tracking solutions

Does OpenFlyers provide a world wide tracking solution for Jet plane?

Tracking needs 2 kind of solutions:

  • A software solution
  • An hardware solution installed in the Jet plane.

Our core business is software development and we provide a solution which is able to do flight time computations and even more like booking (before flight) and pricing (after flight).

We propose different memberships for professionals according to their needs and their size.

For jet activity, a Première or Corporate Jet are the most suitable.

The price for Première is: 540€/year + 540€/year * number of resources

Example with 5 aircraft to manage: 3240€/year

If you have more than 9 aircraft to manage, the Corporate Jet membership is more interesting: 5400€/year with no resource limit but 1 aviation base.

This is for the software.

For the hardware (flight tracking solution). The solution depends of your needs.

GSM hardware solution

We propose a solution called AeroBox which works with the GSM network all over the world but "generally" only on ground: flight times are transmitted after the flight. It's sufficient for transmitting the OOOI data.

The price of the AeroBox is 990€.

You have to put inside the AeroBox a SIM card and therefore to take a SIM card membership with a M2M supplier. The price depends of the country coverage and the amount of data transmitted. We can help to look for a suitable supplier.

The AeroBox benefit is that is doesn't need a mechanic intervention: it's totally independent of the aircraft. The counterpart is that tests have to be done to check if the GPS signal from satellites is strong enough inside the aircraft for AeroBox.

Note: GSM hardware solution may also works in flight (or after push-back/engine start) but some local regulations or operators prohibit GSM transmission after engine start or in flight. Additionally for in flight GSM transmission, the airplane must be at a low level (below 3000ft to 5000ft in most countries with directional GSM antennas on ground) and over a GSM network.

Satellite hardware solution

OpenFlyers does not provide directly a satellite data transmission solution but is able to interface with. 2 main types of solutions exist:

  • Aircraft independent solution: like for the AeroBox the benefit is installation easiness, the disadvantage is the ability to capture the GPS signal
  • Aircraft mounted solution: the advantage is that antenna are located outside of the aircraft and therefore there is no signal capture and transmission trouble. The disadvantage is the cost of this kind of solution that imply an aeronautical certification.

OpenFlyers can be connected to servers of solutions providing a third part reading access to their data.

ACARS hardware solution

If the Jet plane is equipped with ACARS system, OpenFlyers can be connected to servers of the Datalink service provider.

Support

What are the technical support?

There are so far three support types:

  • support-forum accessible from our website http://www.openflyers.com then the tab "Support"
  • Support by e-mail restricted to "Business" and higher membership.

How to create a access to the support-forum?

  1. Go to website http://www.openflyers.com
  2. Click on Support
  3. Click on Access to the forum
  4. Click on Log in at the right of Go to: Search
  5. Click on Not Registered? Click here to register now.
  6. Fill the form Create A New Profile
  7. Activate the account through the e-mail automatically sent as soon as the profile is created

If you do not receive an e-mail to confirm the creation of the account, verify that the e-mail has not been classified as spam. If you can not find a trace, you can send us an e-mail to confirm account creation. But beware: if you do not receive an e-mail it means that you do not receive e-mail notifying you of the new message which you have participated son.

E-mails sent to OpenFlyers are returned in error

When sending your messages, you had an error message in return.

The problem may come from the authentication SPF we have implemented.

Thus, if the OpenFlyers server refuses unauthenticated e-mails coming from a domain name as smtp.some-de-domaine.com for lack of SPF, you must add a TXT record in the server manager concerned with the line control: v = spf1 include: _spf.nom de domaine.com ~ all.